FAQ

Glossary of Common Terms
API (Application Program Interface) The means by which the LeadDolphin system communicates and shares data with our integration partners, includ...
Thu, 9 Feb, 2017 at 6:04 PM
Clearing your Cache
Sometimes something in your browser doesn't happen like you expect it to. One of the quickest and easiest things to do is to clear your browser&...
Fri, 23 Mar, 2018 at 2:12 PM
Force quitting an app in iOS
Also, if you ever run into problems with websites on a tablet, a good troubleshooting step is to force quit the app and restart it. To force quit an app o...
Wed, 21 Sep, 2016 at 1:08 PM
How email to prospects/members works
What's the general flow of email messaging through Lead Dolphin? Say we have Sales Rep Andy, and prospect Betty...  Andy sends an email to...
Wed, 8 Mar, 2017 at 3:17 PM
How to change your password
If you've forgotten your password, it's easy to change! Simply go to the login page for your club's Lead Dolphin site, and click the Request ...
Wed, 14 Dec, 2016 at 2:44 PM
How a prospect can stop receiving SMS messages
They just need to reply to any text from the club with the word "stop" and they'll be removed from all future communications.
Fri, 16 Dec, 2016 at 11:48 AM
Getting a "Your connection is not private" error message
If you receive this error when trying to load the Lead Dolphin site, it's easy to resolve. This is a common browser error that can be passed easily...
Thu, 21 Dec, 2017 at 12:14 PM
Downloading a CSV from the lead dashboard
If you want to export data from the search results of your query on the lead dashboard, click the orange CSV button at the bottom of the page.  This will...
Tue, 29 May, 2018 at 1:26 PM